Our Customer Service
Many of us are holding onto our SUV’s (sport-utility vehicles), cars, cab trucks a lot longer without trading up. Simply put, with regular maintenance which include oil changes and tune ups these cars could run comparable to the newer models .
We have designed a systematic check-up method for your vehicle that will allow them to maintain their shine inside and out.
But when it comes to repairs, some custom repairs stay the same. The following tips should help you along the way:
We help you do the homework when advising via eMail when to bring your vehicle in for repairs or service.
- Complete the sign-up section and learn how by working together we can add years to you vehicle’s system and general components.
- Contact Us when you hear a noise or the car sounds or runs different.
- Document all service and repairs by maintaining a car maintenance receipt log.
Driving your car everyday no person better then you know when your car better than anyone else especially if it feels and sounds different when things are bad or when everything is right. So don’t ignore “Bad” warning signals.
We are here for you and will inspect your car frequently or if your checking remember to look for:
- Gauge readings, strange smells, stains and leaks, odd noises, odd smoke, dashboard lights water pump, tires, tire rotation, belts, hoses.
- Mileage, changes in acceleration, shortness in fluid levels, engine and gas performance.
- Any problems in road handling, braking, power steering, vibrations, shocks.
- Note when any odd or continuous problem occurs.
- Car warm up fast when the vehicle is cold or after sitting over night?
- At all speeds does the drive the same? During acceleration? During braking? Shifting?
Once you are at our location, communicate your findings.
- Document all symptoms
- Resist the temptation to attempt a specific course of repair with a diagnosis. Stay involved.
- Ask questions by Email, phone or in person ask us as many questions needed for you to understand the process. No question is to small.
- Asking questions is great but you should never rush the process. You will be called and advised of the problem including a course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Update all of your information when leaving eMails including a telephone number where you can be called.